FAQs

These are the real prices, yes! However, they do not include shipping, handling, or relevant taxes. If you’d like to get a concrete offer with an exact price including the above, don’t hesitate to contact us here.

No, the listed prices do not include taxes that may be applicable to the sale (Value-Added Tax and/or Sales Tax). You can contact us to get a total cost estimate.

We’re glad you found your next robot coworker! The next step is to send us a message or call us so that we can finalize the order and get the robot on its way.

The configurator on our website allows you to find the right solution for your use case. With the configurator, describe your use case and the cobot, gripper, and vision tool will be recommended that best matches your needs. You can try out new ideas easily with it, as it’s fast, easy to use, and great for just playing around.

Shipping depends principally on your location and the robot in question, but once the order is finalized, the wait should be around a week or two.

Yes, at client request, we’d be more than happy to install and integrate your robot for you. When ordering you robot, mention this and we can give you a cost and time estimate.

Once you decide that this robot is for you, finalizing the purchase can take as little as one working day.

A cobot, or collaborative robot, is a robot that is designed to work with and around people – that is to say in collaboration with them. This collaboration is made possible by a number of safety features such as torque sensors in various joints that allows the robots to quickly realize that it has bumped into something.

The principal difference between a cobot and a traditional industrial robot is that the cobot can often work in direct collaboration with people. Industrial robots usually need to work behind cages or in other enclosures, with cobots this is not the case.

Cobots are safer, require less space to install, and can be more easily reprogrammed for new tasks. The downside, however, is that they are slower, less accurate, and tend to have a low maximum payload when compared to their industrial siblings.

An industrial robot, when properly used, is safe. However, it is safe because it is separated from people. A cobot, on the other hand, is much safer to be around because between a slower linear speed and torque sensors, it can usually stop quite quickly when it hits something or someone that shouldn’t be there.

As a rule, cobots are easier to use. They are designed to be easy to program, reprogram, move, and repurpose. Many simple to intermediate processes can be programed with graphical training tools by operators with comparatively little training.

Training is often a matter of days.

Because they can operate in proximity to people and are comparatively easy to program and use, cobots are generally more expensive than an industrial robot with the same payload/reach.

If the task fits within the reach/payload parameters of the cobot in question, then the answer is almost certainly yes! However, we’d be happy to talk to you about your use case.

Finding the right robot can be difficult. However, an easy place to start is with our configurator tool. This tool will take information about your use case and give you a recommendation about what combination of robot, end effector, and vision tool is the best match.

The right camera for a given application is a very specific thing. It depends on the speed at which you will be imaging, the size of the feature you are imaging, the level of illumination available, and the camera’s integration with the system in question. Please contact us if you need help choosing.

All of our cameras have a 1-year, no-questions-asked warranty. In case of damage, please contact us so that we can arrange for repair or replacement.

Image resolution is a function of the camera, the feature you are imaging, and the lens that you are using. To find the answer, please have a look at our guide to resolution, and if you have more questions, feel free to contact us.

We do include a basic image processing suite with each of our cameras, but we recommend using a more advanced library such as Halcon or OpenCV for more demanding applications.